MANAGING THE TOUGH SPOTS
|Dates:||April 19, 2013|
|Meets:||F from 9:00 AM to 4:00 PM, 1 session|
Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.
There are times when everything flows as planned, and there are times when they don't. This course addresses those difficult situations where your strengths as a leader are challenged. Gain insight, competencies and tools that help you analyze and work through any issue, whether it's a difficult decision, negative staff member or sensitive negotiation. Topics include: Conflict Management; Dealing with Difficult People; Critical Thinking Skills; Decision Making and Problem Solving; Negotiation Techniques; Assertive Communication; Effective Disciplinary Practices; and Crisis Management.