CUSTOMER SERVICE: HOW TO WOW YOUR CUSTOMERS

Dates:April 5, 2013
Meets:F from 9:00 AM to 4:00 PM, 1 session
CEUs:0.60
Location:TEMPLE UNIVERSITY CENTER CITY
Instructor:RobinChambers Dixon
Fee: $195.00

Sorry, this course has been cancelled. Please contact our office to see if it will be rescheduled, or if alternative classes are available.


Course Description

Helping customers requires special skills. What you say and how you say it have a major influence on the outcome of the contact. Learn the verbal techniques to ensure that you and your customers (both external and internal) are satisfied every time. You will learn: what every customer expects; how to rate your customer service IQ; how to begin and end a transaction (in person or on the phone); how to listen and discover the customer's real needs; how to choose words that show concern, courtesy, and competence; how internal customer service impacts your external service; and other helpful information, including rules for e-mail etiquette and voice mail do's and don'ts.