WHEN THE CUSTOMER IS WRONG

Dates:June 7, 2012
Meets:Th from 9:00 AM to 4:00 PM, 1 session
CEUs:0.60
Instructor:KimNeubauer
Fee: $195.00

Sorry, this course has been cancelled. Please contact our office to see if it will be rescheduled, or if alternative classes are available.


Course Description

It is easy to deliver good customer service with enthusiasm and a smile. But what happens when the customer has created the problem they are complaining about? How do you handle a customer's unreasonable expectation? Or a customer who won't take "no" for an answer? This course will be full of practical techniques to handle the trickiest customer situations with respect and professionalism.