MANAGING THE TOUGH SPOTS

Dates:August 10, 2012
Meets:F from 9:00 AM to 4:00 PM, 1 session
CEUs:0.60
Instructor:AndreaSullivan
Fee: $195.00  

Sorry, this course has been cancelled. Please contact our office to see if it will be rescheduled, or if alternative classes are available.


Course Description

There are times when everything flows as planned, and there are times when they don't. This course addresses those difficult situations where your strengths as a leader are challenged. Gain insight, competencies and tools that help you analyze and work through any issue, whether it's a difficult decision, negative staff member or sensi­tive negotiation. Topics include: Conflict Management; Dealing with Difficult People; Critical Thinking Skills; Decision Making and Problem Solving; Negotiation Techniques; Assertive Communication; Effective Disciplinary Practices; and Crisis Management.