GREAT CUSTOMER SERVICE: HOW TO WOW YOUR CUSTOMER

Helping customers requires special skills. What you say and how you say it have a major influence on the outcome of the contact. Learn the verbal techniques to ensure that you and your customers (both external and internal) are satisfied every time. You will learn: what every customer expects; how to rate your customer service IQ; how to begin and end a transaction (in person or on the phone); how to listen and discover the customer's real needs; how to choose words that show concern, courtesy, and competence; how internal customer service impacts your external service; and other helpful information, including rules for e-mail etiquette and voice mail do's and don'ts.     CEUs: 0.60

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

  Instructor: RobinChambers Dixon